MHCA Help Desk

Confused? Don't know whether, or how, to register for an MHCA.COM account or how to join our ListServer? Forgot your password? Having trouble logging into MEMBER Areas or accessing a page on our website? Wonder which lists are available on our ListServer? Wonder which lists you may be on already?

Below are links to instructions that will probably answer most of your questions. We've also compiled two sets of FAQs and several other documents that will probably answer most other questions you may have about using MHCA.COM and the MHCA Discussion ListServer

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How Do I Login to Website?

You can Login several ways:

  • Select "Login" from the Member Areas pull-down menu in the navigation bar atop any page in MHCA.COM. In the form that appears, enter your username and password, then click "Enter". Upon successfully logging in, you will be taken to the Site Map page, which will greet you with your name. Or ...

  • Select "Login" from the Site Map. In the form that appears, enter your username and password, then click "Enter". Upon successfully logging in, you will be taken back to the Site Map, which will greet you with your name. Or ...

  • Whenever you attempt to go to a page that is protected, and you are NOT yet logged in, the Login form will appear. Enter your username and password, then click "Enter". Upon successfully logging in, you will be taken to the protected page you wanted to go to.

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How Do I Logoff from Website?

You can Logoff several ways:

  • Select "Logoff" from the Member Areas pull-down menu in the navigation bar atop any page in MHCA.COM. You will be logged off and taken back to the MHCA.COM Home Page. Or ...

  • Select "Logoff" from the Site Map. You will logged off and taken back to the MHCA.COM Home Page. Or ...

  • You will automatically be logged out after 10 minutes of inactivity or if you close your browser.

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I'm Not Affiliated With MHCA.
Can I Register For An Account?

NO. The restricted areas of our website are intended for MHCA members only. If you attempt to register for an MHCA.COM account, and select a member center from the pull-down list, an automatic notification of your registration will be sent to the CEO of that center. If that CEO does not recognize your name, your account will either be stuck in the Twilight Zone or, most likely, simply deleted.

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I'm A CEO - Do I Need To Sign Up for an Account?

NO. If you are the CEO of an active MHCA member center, you DO NOT need to register for an MHCA.COM account. You already have one. We create the accounts for CEOs because they have special access to the Key Staff Access Management utility so they can manage the accounts of their staffs.

If you are a CEO, but can't remember your username or password, simply use the Username & Password Reminder utility to get an automatic reminder emailed to you. Click on the link below, enter your email address, then click on "Submit". Your username and password will be sent to you:

You can also access the Username & Password Reminder utility by:

  • Selecting "Password/Username" or "Username/Password" from either the PUBLIC Areas or MEMBER Areas pull-down menus. OR ...

  • Selecting "Password & Username Reminder" or "Username & Password Reminder" from either of the PUBLIC Areas or MEMBER Areas sections on the Site Map.

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I'm An Employee - Do I Need To Sign Up for an Account

YES. If you are an employee of an active MHCA member organization, you will need to register for your own, individualized MHCA.COM account. The old username and password previously assigned to your center WILL NOT work anymore.

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How Do I Sign Up for an Account?

Please sign up for an MHCA.COM account by clicking on the following link. In the form, do the following:

  1. Select your center from the pull-down list. Be careful to choose the CORRECT one; otherwise, the wrong CEO will be notified of a new employee, and you'll either be stuck in the Twilight Zone or your account will be deleted by that CEO because he or she doesn't recognize your name.

  2. Enter a username. It can be anything you wish, but usernames in our database must be unique. If the username you select is already being used, you'll be notified when you submit the form. You'll need to select a new username, and then make sure you re-define your center and gender from the pull-down lists before you resubmit the form. Otherwise, you'll get error messages when you re-submit the registration form, telling you to do so.

  3. Enter a password. It can be anything you wish.

  4. Re-type your password to confirm that you have typed the SAME password each time.

  5. Enter your Firstname.

  6. Enter your Lastname.

  7. Enter your Email Address.

  8. Select your Gender from the pull-down list.

  9. Enter your Job Title.

  10. Click on "SUBMIT Registration".

Your account must then be activated by your CEO before you can access the MEMBER Areas. Your CEO will automatically be sent a notice of your registration. After your CEO has activated your account, you'll receive an automatic notification of your new account status.

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I Forgot My Username And Password.

For MHCA.COM Account:

If you can't remember your username or password, you can obtain an automatically generated Username & Password Reminder by clicking on the following link. Simply enter your email address, click on "Submit", and a reminder will be sent to that email address.

You can also access the Username & Password Reminder utility by:

  • Selecting "Password/Username" or "Username/Password" from either the PUBLIC Areas or MEMBER Areas pull-down menus. Or ...

  • Selecting "Password & Username Reminder" or "Username & Password Reminder" from either of the PUBLIC Areas or MEMBER Areas sections on the Site Map.

For ListServer Lists:

If you're having troubling logging into a list website from the ListServer Quick Access Page, you can get a Password Reminder automatically sent to you by using the link near the bottom of the list's login page, that says "Did you forget your password?". Just type in your email address, and click on the "Get password" button.

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Can I Change My Password? Or Other Information? How?

YES. If you wish to change any of your personal information, including your name, email address, job title, or password, you can visit your MHCA.COM Account Management page at the following link to do so:

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Why Don't The Changes I Made Show Up On My Center's Member Profile?

Because member profile information and MHCA.COM user account information is kept in two different databases. We plan to integrate them at some point in the future, but can't yet due to limitations with the security software we're currently using.

If you're the CEO or designated Profile Editor of a member center and you wish to make changes to your online Member Profile, please use the Member Profile Edit Menu to do so. Links to this form are available on the Site Map, in the MEMBER Areas pull-down menu in the navigation bar atop any page in our website, and immediately above your Member Profile itself.

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I'm A CEO. How Do I Activate Or Deactivate The Accounts Of My Staff?

If you are the CEO of an MHCA member center, and you wish to manage access for your employees, you can visit the following link:

You can also access this utility by doing any of the following:

  • Selecting Key Staff Access Mgmt (CEOs) from the MEMBER Areas pull-down menu in the navigation bar atop any page in MHCA.COM. Or ...

  • Selecting Key Staff Access Mgmt (CEOs) from the MEMBER Areas section of the Site Map. Or ...

  • Selecting Key Staff Access Mgmt (CEOs Only) from the bullets in the Site Map page when you Login by choosing the "Login" option in the MEMBER Areas pull-down menu.

In the Key Staff Access Management utility for your center, you'll see your company name, with a link to your MHCA.COM Account Management page. You can click on this link to manage your information.

You'll also see a list of staff from your center who have registered for an MHCA.COM account, with their status, name, and job title. A RED BALL () indicates an employee whose account is INACTIVE, while a GREEN CHECK () indicates an employee whose account is ACTIVE.

  • To manage a staff member's account, just click on the link under his or her name. That will take you to that employee's status page. Toggle the "Active?" checkbox to either checked (ACTIVE) or unchecked (INACTIVE), then click on "Update". You'll go back to your center's Key Staff Access Management page, where you should notice that the RED BALL () has changed to a GREEN CHECK (), or vice versa, depending on the status action you took.

  • To delete an account, if the employee has been terminated or doesn't work at your center, just click on the "Delete" button at the bottom of the employee's status page.

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Why Doesn't My MHCA.COM Password
Work On The ListServer?

Because MHCA.COM and the MHCA ListServer are really two, separate and distinct, websites which are not really integrated with each other. Security on the ListServer is based on your email address (i.e., username) and a password in each discussion list to which you may be subscribed.

Since approximately January 2003, we have had the capability to set list passwords to match your MHCA.COM password. However, users who subscribed to lists prior to January 2003 may have had a random password generated for them by the ListServer for each list to which they may be subscribed.

If you're having troubling logging into a list website from the ListServer Quick Access Page, you can get a Password Reminder automatically sent to you by using the link near the bottom of the list's login page, that says "Did you forget your password?". Just type in your email address, and click on the "Get password" button.

You can change the password later, if you wish, by following the directions in the ListServer Website Instructions.

For more information on using our ListServer, please refer to the following links:

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